Refund policy

Return & Refund Policy

Longevity Beauty Store

At Longevity Beauty Store, we take pride in the quality of our jewellery and beauty products. If for any reason you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns & Exchanges

We accept returns or exchanges within 10 days from the date you receive your order, provided that the following conditions are met:

The item is unused, unworn, and in its original condition

The item is returned in its original packaging, including any tags or protective materials

Proof of purchase (receipt or order confirmation) is provided

2. Items That Are Non-Returnable / Non-Exchangeable

For hygiene and safety reasons, we do not accept returns or exchanges on:

Earrings (under any circumstances)

Opened or used beauty products

Items showing signs of wear, damage, or alteration

Sale or promotional items (unless defective)

3. Items Eligible for Return or Exchange

The following items may be returned or exchanged within 10 days of receipt, if unused and in original condition:

Necklaces

Rings

Bracelets

Unopened and unused beauty products

4. Refunds

Approved refunds will be issued to the original payment method

Refunds are processed once the returned item has been inspected

Original shipping costs are non-refundable

Refund processing times may vary depending on your bank or payment provider

5. Exchanges

Exchanges are subject to product availability

If the exchanged item has a higher value, the price difference must be paid

If the exchanged item has a lower value, the difference will be refunded

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 48 hours of delivery with clear photos and your order details. We will assess the issue and offer a replacement or refund where applicable.

7. Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect

We recommend using a trackable shipping service, as we are not responsible for lost returns

8. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us through our website contact form.